Most questions are answered below — the fastest fix is usually here.
Virtual cameras are crops of your source footage, so a tight crop has fewer pixels to work with. Film in 4K where possible, and keep your tightest virtual cameras above roughly one-quarter of the source frame. The same logic applies to 4K exports: they shine when the source is 4K and the punch-ins are moderate.
Run beat detection on the final audio (for example your replacement studio track), not the camera microphone — room audio can smear the transients the detector listens for. You can also drag any detected beat marker to fine-tune it.
Intercut reads standard MP4, MOV, AVI, and MKV files. If a file won't open, it's usually a variable-frame-rate screen recording or an unusual codec — re-exporting it once through QuickTime Player (File → Export As) normalizes it.
Wherever you save them — Intercut project files (.intercut) are regular documents you control. "Save Project Package" collects the project and its media into one folder for archiving or moving between Macs.
Purchases are processed by Apple. To request a refund, use Apple's official form at reportaproblem.apple.com — we're not able to process refunds directly.
Still stuck, or found a bug? Email hello@intercutapp.com with your macOS version and, if it's about a specific file, the camera or app that produced it. Bug reports with a short screen recording get fixed fastest.